Birdeye

Birdeye is a reputation and customer experience platform for local businesses and multi-location brands. Its best known feature is review management: sending review requests after a visit, watching new reviews across sites such as Google and Facebook, and replying from one place, with AI drafts of each reply.

It also manages business listings so hours and addresses stay consistent, and adds texting, surveys and social posting. Salon groups use it to compare reviews across locations and spot problems at one site early.

It suits salons and spas with several locations, or busy single locations, that want reviews handled as a routine. Check how it connects to your booking system to trigger requests, review the AI replies before they go out, and follow each review site's rules on how you may ask for reviews.